Lawn Doctor of Chagrin Falls-Chardon and Willoughby-Mentor are owned by husband and wife team Alan and Tami Eggleston. Both longtime residents of the Chardon area, they share in the community’s abundant pride in homeownership. The Egglestons are also very familiar with local conditions, including the wide variety of weeds; significant amount of properties that have ponds and low-lying areas where mosquitoes love to breed, and the incidence of tick infestations.
Alan cut his “lawn care teeth” on his own three-acre lot, which once was a farmer’s field used to grow hay. “The nutrients were almost entirely depleted, and if it wasn’t for the weeds and clover, there would not have been much to mow,” Alan says. “I love working outside and seeing the results of my efforts. Today, the yard is a standout.”
Customer service is another point of pride for the Egglestons. Alan and Tami perfected their customer experience skills at Party Loft, the family-owned store they opened in Chardon in 2010. “Anyone who visits Party Loft immediately knows it’s a unique store,” states Alan. “Team members always greet and assist customers – a customer experience we replicated for our Lawn Doctor business.” Tami adds, “The advantage customers have in working with us is that we take guaranteeing our work to the next level. If you are unsatisfied with an application, it’s the owner of the company who will make it right.”