We’re in this together; your lawn’s success depends on both of us working as a team. We’re here to do the right thing, but since we’re only out every 45 days, we need you to be our eyes in between visits!
🌱 Seeing something weird popping up and not sure what it is?
🔍 Noticing problem spots?
💦 Worried about dry or thinning areas?
Tell us! We can’t fix what we don’t know about, and nothing’s worse than a client canceling after a season, saying they weren’t happy when they never reached out. If something isn’t right, let’s tackle it together! Call, text, or email us anytime.
What to Expect from Your Service
- Your Schedule: Your first treatment will be applied as soon as possible, depending on weather conditions (First service is done by beginning of May). Expect follow-ups about every 45-50 days for lawn treatments, and 30-60 days for mosquito and tick services.
- Auto-Renewal for Your Convenience: Our services automatically renew each season. If you need to adjust or cancel, just let us know.
- No Need to Call for Scheduling: We apply treatments at the right time for optimal results, so there’s no need to book individual appointments.
- After-Service Emails & Text Updates: After each visit, you will receive an email summarizing the services performed. We also send reminders, updates, and important announcements via email and text.
- Watch Your Inbox: Some email providers may mistakenly mark our emails as spam or junk. Please check your spam/junk folder and add our email to your safe sender list so you never miss an important update! If you aren’t receiving emails, let us know.
- Customer Website: You can manage your account, make payments, and send us messages through lawndoctorcustomer.com
- Our Office Number is ALSO a Text Line! 203-881-9998: DO NOT opt out of text messages, as this is our primary way to reach you for important updates. If you opt out of texts or emails, we will have no way to notify you. By ensuring you stay connected through email, text, and our customer portal, you’ll always be informed about your lawn care service.
A Few Quick Tips
🌱 Thinking of spring seeding? Fall is the best time for new grass. Spring seeding stops us from being able to apply any crabgrass or weed control. Which means those pesky things will most likely be all you see come summer.🐶 Pet & Child Safety: We apply all products responsibly, it’s best to stay off the lawn until it’s dry; typically, 1- 2 hours.
🌿 Worried leaves will be an issue with our treatments? Light to moderate leaf coverage is not a problem. Our fertilizer pellets are designed to disperse efficiently across your lawn. When applied, these small granules navigate through the leaf layer. The wind and the movement of our application equipment also help.
Common Questions We Get
- “Why do I still see weeds?” The first treatment focuses on crabgrass prevention and fertilization. Weed control begins when weeds are actively growing (late April – early May). Weeds are sprayed from then on. This is a process! For weeds that were sprayed; you should start seeing results within 7-10 days. Some weeds take more than one visit.
- “Why haven’t you been here yet?” Weather plays a huge role in our scheduling. If the ground is too wet, we may need to delay treatments to avoid damage. Rest assured; your lawn will still get the full care it needs at the right time!
- “Do I need to be home for service?” Nope! We’ll email a service summary after each visit. If you ever have questions, just respond to that or call/text us.
- “Why is my neighbor’s lawn greener than mine?” Differences in soil composition, watering, and mowing habits play a major role. Some lawns naturally retain nutrients better. Bottom line, every lawn is different, and we can’t just compare; we need to know exactly what they do. Sometimes it looks great from far away but not up close!
- “When should I water my lawn? Your lawn needs 5-2 inches of water per week. Water early in the morning. Average about 20 minutes per day minimum. But you have to pay attention to your lawn. Soil needs to be moist; not dry or soupy/muddy.
- “How should I mow my lawn?” Never remove more than 1/3 of the grass blade per mow and keep blades sharp. Spring and Fall, mow shorter but during Summer, keep the grass as long as you can so it can protect itself from the heat!
- “Why do I have moles if you treat for grubs?” Mole’s main food source is earthworms. Every lawn has grubs, and our grub prevention helps protect your grass from the grubs eating the roots but does not eliminate the grubs in the soil.
- “Will your treatments get rid of my moss? Moss must be killed and removed manually. Then you can seed into these areas to try and establish grass.
